Customer Care Representative Job at M-KOPA Nigeria

M-KOPA is a fast-growing FinTech company offering millions of underbanked customers across Africa access to life-enhancing products and services. From our roots as the pioneer in pay-as-you-go “PayGo’” solar energy for off grid homes, we have grown into one of the most advanced connected asset financing platforms in the world, empowering a broad range of customers to achieve progress in their lives.

We are recruiting to fill the position below:

Job Position: Customer Care Representative

Job Location: Lagos
Employment Type: Full-time

About the role

• To receive and handle all customer inquiries presented via phone and provide the necessary support required concerning M-KOPA customer account or product(s) to achieve overall positive customer satisfaction through first-call resolution.

Key Responsibilities

• Receive and handle all telephonic customer inquiries.
• Ensure all customer-related issues or queries are addressed or escalated to the next level of support if unable to resolve them.
• Ensure that customers are educated on the relevant M-KOPA products and processes.
• Document all customer interactions on the provided systems.
• Assist with any other customer care roles as assigned by a Customer Care Team Leader or Manager.

Incumbent Requirements

• 6 months and above experience in a front-line service or customer service capacity.
• Portrays a pleasant, friendly, and patient attitude.
• Excellent communication skills (both verbal and written) and listening skills.
• Demonstrates a passion for handling customers and resolving difficult customer issues.
• Demonstrates competency in the use of Microsoft Office suite.
• Strong work ethic with the flexibility to work on different shifts.

Note

• M-KOPA is an equal opportunity and affirmative action employer committed to assembling a diverse, broadly trained staff.
• Women, minorities, and people with disabilities are strongly encouraged to apply.