Customer Care Representative Job at Matrix Design and Works
Matrix Design and Works is a top furniture manufacturing company in Nigeria for kitchen, wardrobes and office.
We are recruiting to fill the position below:
Job Position: Customer Care Representative
Job Location: Sangotedo, Lagos
Employment Type: Full-time
Job Description
- Promoting the company's existing brands and introducing new products to the market.
- Analyzing budgets, preparing annual budget plans, scheduling expenditures, and ensuring that the sales team meets their quotas and goals.
- Recruiting, training, scheduling, coaching, and managing marketing and sales teams to meet sales and marketing human resource objectives.
- Maintaining relationships with important clients by making regular visits, understanding their needs, and anticipating new marketing opportunities.
- Staying current in the industry by attending educational opportunities, conferences, and workshops, reading publications, and maintaining personal and professional networks.
- Researching and developing marketing opportunities and plans.
- Understanding consumer requirements, identifying market trends, and suggesting system improvements to achieve the company's marketing goals.
- Gathering, investigating, and summarizing market data and trends to draft reports.
- Implementing new sales plans and advertising.
- Provide clients with the information of goods and services.
- Receive customer’s complaints and questions.
- Take clients order, process production, and material specification and give delivery report.
- Raise request for materials needed as approved with clients from vendors and as well communicated to the report line.
- Maintain a positive, empathetic, and professional attitude towards customers at all times.
- Work with the Operations team, Design team, and installers to see to completion of projects to clients’ specification
- Keep records of customer’s data, interactions, transactions, comments, and complaints.
- Recommend potential products or services to management by collecting customer information and analyzing customer needs
Method of Application
Interested and qualified candidates should send their CV to: Oluwasogofolorunso@matrixdesignworks.com or hrmatrix001@gmail.com using the Job Position as the subject of the email.
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