Customer Care Representative Job at Mosgbenks Global Services Limited

Mosgbenks Global Services Limited is an International Education and Immigration Consultant Registered With Corporate Affairs Commission.

We are recruiting to fill the position below:

Job Position: Customer Care Representative
Job Location: Akowonjo, Lagos
Employment Type: Full-time

Job Description

• Manage large amounts of incoming calls
• Generate sales leads
• Identify and assess customers' needs to achieve satisfaction
• Build sustainable relationships of trust through open and interactive communication
• Provide accurate, valid, and complete information by using the right methods/tools
• Meet personal/team sales targets and call handling quotas
• Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution
• Keep records of customer interactions, process customer accounts, and file documents
• Follow communication procedures, guidelines, and policies
• Go the extra mile to engage customers
• Resolve customer complaints via phone, email, mail, or social media
• Greet customers warmly and ascertain problem or reason for calling
• Place or cancel orders
• Answer questions about warranties or terms of sale
• Sell products and services
• Utilize computer technology to handle high call volumes
• Work with customer service manager to ensure proper customer service is being delivered
• Close out or open call records
• Compile reports on overall customer satisfaction.

Requirements

• Candidates should possess an SSCE qualification with 1 - 3 years of work experience.

Method of Application
Interested and qualified candidates should send their CV to: career.mgsltd@gmail.com using the Job position as the subject of the mail.

Note: This Job Opening is strictly for candidates that stay within the Akowonjo area.