Customer Care Representative Job at Outcess Solutions Nigeria Limited

Outcess Solutions Nigeria Limited is an integrated customer engagement and business process outsourcing company. At Outcess, we believe that digital technologies are driving a paradigm shift in how we live, work and play. This shift makes it possible and imperative for businesses to radically reshape how they interact and transact with customers and partners, seamlessly connecting and enhancing all aspects of their operations.

We are recruiting to fill the position below:

Job Position: Customer Care Representative

Job Location: Opebi, Ikeja - Lagos
Employment Type: Full-time

Responsibilities

• Answers phone and responds to customer requests.
• Upsell/Sell product and services, place custom orders in computer system.
• Identity, research, and resolve customer issues using computer systems and applications
• Follow up on customer inquiries, if not immediately resolved.
• Provide customers with product and service information.
• Transfer customer calls to appropriate staff (as and when asked for)
• Recognize, document and alert the supervisor of trends in customer calls.

Requirements

• HND / Bachelor's Degree in Mass Communication or other related fields.
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• Relevant experience (6 months – 1 year) in Customer Service is an advantage
• Strong phone contact handling skills and active listening.
• Familiarity with CRM systems and practices
• Candidate must be within the age bracket 23 - 36 years
• Excellent written and verbal communication skills.

Salary
N50,000 - N55,000 / month.