Customer Care Representative Job at Outcess Solutions Nigeria Limited

Outcess is an integrated customer engagement and business process outsourcing company. We deliver innovative digital solutions that empower and optimize the performance of people, teams and organizations.

We are recruiting to fill the position below:

Job Position: Customer Care Representative

Job Location: Opebi, Ikeja - Lagos
Employment Type: Full-time
Industry: Entertainment

Responsibilities

• Manage large amounts of incoming phone calls
• Generate sales leads
• Identify and assess customers’ needs to achieve satisfaction
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Take the extra mile to engage customers.

Requirements and Skills

• NCE, OND, HND, Degree
• Experience: 0-3 years
• Proven customer support experience or experience as a Client Service Representative
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively.

Salary
N60,000 per month plus HMO and Pensions.

Note: Proximity to Ikeja(Opebi) is Compulsory.