Customer Care Representative Job at Syx-Brij Nigeria Limited

Syx-Brij Nigeria Limited - Our client, Lifeshade Hospital, located at No. 3 Oshonig behin Street, Beside Mobile Filling Station, Off Awolowo Road, Oke-Ota Ona, Ikorodu, Lagos is a new modern private hospital committed to providing exceptional healthcare services to the community.

They are seeking highly motivated and skilled individuals to join their team in the capacity below:

Job Position: Customer Care Representative

Job Location: Ikorodu, Lagos
Employment Type: Full-time
Reports to: Admin Officer

Job Purpose

• We are looking for a Customer Care representative who can help customers with complaints and questions, give customers information about products and services, take orders, and process returns.
• Helping customers understand the product and answering questions about their reservations, they are sometimes seen as having a role in sales.

Job Responsibilities

• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure the resolution
• Manage large amounts of incoming calls
• Generate sales leads
• Meet personal/customer service team sales targets and call handling quotas
• Keep records of customer interactions, process customer accounts, and file documents
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid, and complete information by using the right methods/tools
• Follow communication procedures, guidelines, and policies
• Take the extra mile to engage customers.

Qualifications

• High School Diploma, General Education Degree, or equivalent.
• Ability to stay calm when customers are stressed or upset.
• Result-driven
• Focus on quality and attention to detail
• Good time-management skills
• Ability to multi-task
• Comfortable using computers.
• Experience working with customer support.
• Customer-centric
• Strong interpersonal and communication skills
• Critical-thinker and problem-solver
• Ability to work with minimal supervision.

Remuneration
Competitive salary and benefits package, including health insurance, retirement plan, and vacation time.