Customer Care Representative / Storekeeper Job at Next-online store

We are recruiting to fill the position below:

Job Position: Customer Care Representative / Storekeeper

Job Location: Ibadan, Oyo
Employment Type: Full-time

Job Description

• The duties and responsibilities include managing incoming calls and customer service inquiries, generating sales leads that develop into new customers, and identifying and assessing customer needs to achieve satisfaction

Responsibilities

• Manage large amounts of incoming phone calls
• Generate sales leads
• Identify and assess customers’ needs to achieve satisfaction
• Keep records of customer interactions, process customer orders and follow up till it is completed
• Follow communication procedures, guidelines and policies
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Take the extra mile to engage customers
• Keep record of products.

Storekeeping:

• Replenish supply inventories following established guidelines of the company.
• Maintain a neat, clean and safe working environment as per government regulation.
• Manage the store layout.
• Supervise other staff members and keep a record of sales.
• Receive, upload and shelf all supplies.

Requirements and Skills

• Candidates should possess an FSLC / OND / SSCE / GCE / NECO qualification with 0 - 2 years of work experience.
• Proven customer support experience or experience as a Client Service Representative
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively.
• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Should be able to do graphic designs on phone.

Salary
N15,000 - N20,000 / month.

Method of Application
Interested and qualified candidates should send their CV to: olaleyejoshua02@gmail.com using the Job Position and Location as the subject of the email.

Note: Applicant most be living within Agbowo/UI Axis