Customer Service Representative Job at RevenStrat Consulting

RevenStrat is a consultancy and advisory firm focused on helping both startups and established enterprises address their most challenging strategic issues. Our team is committed to guiding clients through disruptive market changes, helping them steer clear of pivotal business errors that could jeopardize their success.

We are recruiting to fill the position below:

Job Position: Customer Service Representative
Job Location: Ajah, Lagos
Employment Type: Full-time

Position Overview

• Provide exceptional customer support and assistance to users of the company's e-commerce real estate platform.
• This role focuses on resolving customer inquiries, facilitating smooth user experiences, and ensuring customer satisfaction throughout their property journey.

Key Responsibilities

• Respond to customer inquiries through multiple channels including phone, email, live chat, and social media
• Assist customers with platform navigation, property searches, and transaction-related questions
• Troubleshoot technical issues and coordinate with IT team for complex platform problems
• Process customer requests, account updates, and service modifications in a timely manner
• Collect and document customer feedback to inform product improvements and service enhancements
• Support customers through the property buying/selling process by coordinating with sales and operations teams
• Participate in customer service training and stay updated on product features and company policies
• Monitor customer satisfaction metrics and contribute to continuous improvement initiatives
• Maintain detailed records of customer interactions and follow up on outstanding issues
• Provide product information, pricing details, and guidance on platform features
• Escalate complex issues to appropriate departments and ensure timely resolution
• Assist with onboarding new customers and providing platform tutorials

Required Qualifications

• High school diploma or equivalent; Bachelor's degree preferred
• 1-2 years of customer service experience, preferably in real estate, e-commerce, or technology sectors
• Excellent verbal and written communication skills
• Strong problem-solving abilities and patience in handling customer concerns
• Proficiency in customer service software, CRM systems, and basic computer applications
• Ability to multitask and manage multiple customer interactions simultaneously
• Positive attitude and commitment to providing exceptional customer experiences
• Basic understanding of real estate terminology and processes preferred
• Flexibility to work various shifts including evenings and weekends as needed
• Bilingual capabilities (English and local language) preferred

Method of Application
Interested and qualified candidates should send their CV to: humanresources@revenstrat.com using the Job Position as the subject of the email.

Note: We appreciate all applications; however, only shortlisted candidates will be contacted.