Customer Experience Manager / Legal Officer ll Job at Chateau-Royal Real Estate Limited

Chateau-Royal Real Estate Limited is one of the go-to Real Estate Company in Lagos; we are a well-established functional family-oriented real estate development firm married with traditional values of reliability and responsibility. Our employees are characterized by their shared passion for affordable luxury properties, as well as personal discipline and motivation. The satisfaction of our exclusive clientele is always at the forefront of our property consultants’ passionate work. Accountability to our customers, whom we always treat with high esteem to ensure we offer and deliver real estate brokerage services with consistent quality laced with innovation.

We are recruiting to fill the position below:

Job Position: Customer Experience Manager / Legal Officer ll

Job Location: Victoria Island, Lagos
Employment Type: Full-time

Responsibilities

• Maintain up to date record of clients with outstanding payment for recovery purpose.
• Building long-term relationships with key clients.
• Addressing customer concerns and complaints.
• Build relationships with key employees among customers
• Create plans to address clients’ business needs
• Schedule regular follow up with customers to ensure they are satisfied
• Act as point of contact for complaints and escalate issues as appropriate
• Help sales team up-sell or cross-sell services and products
• Provide high level support service by taking ownership of all customer recovery process initiated through to resolution and satisfactory closure.
• Profile clients for appointment scheduling and ensure target number of visits is scheduled within defined timeline
• Collaborate with internal teams (e.g. sales, engineers, senior management) to address customers’ needs.
• Dealing with internal queries about payments, ensuring customers pay on time and negotiating re-payment plans if need arises.
• Ensure periodic (daily/weekly) update notice are drafted and sent to customers requesting payment of overdue/outstanding balance.
• Collaborate with appropriate units on issues of customer account reconciliation.
• Liaise with appropriate units to resolve customer issues for recovery purpose.
• Capture feedback from customer to drive continuous improvement in service deliver.

Skills and Qualifications

• Candidates should possess LLB and LLM Advantage with a minimum of 5 years of cognate experience as a management staff in the same role.
• A customer-oriented attitude
• Excellent communication and negotiation skills
• Good team player and pays attention to detail.
• Proven work experience in Customer Experiences Manager
• Must possess Customer professional certification.
• Proficiency with Legal Drafting & MS Suite.
• Ability to work under pressure and meet deadlines.
• Capable networker with excellent interpersonal, communication, business relationship officer.
• Background in customer service; industry knowledge (Real Estate) is essential.
• Analytical thinker with strong conceptual and research skills.
• Proficient with Microsoft software.

Personal Qualities:

• Between age 30-50 years Old Strictly.
• Proximity to living in Obalende, Lekki & Victoria Island Lagos, added advantage.

Method of Application
Interested and qualified candidates should send their CV with Cover Letter to: hr@chateauroyalng.com using the Job Position as the subject of the email.