Customer Care Supervisor

Ascentech Services Limited acts as a gateway to provide a wide range of recruitment and selection services to companies. We are a dedicated team of professional consultants offering top of the line executive recruitment and selection services.

One of our employers in the ISP industry, is seeking to fill the position below:

Job Title: Customer Care Supervisor

Location: Abuja
 
Job Responsibilities

• The candidate will majorly be responsible for overall operations at all call centres.
• Responsible for Stock and Cash Management at all centres
• Responsible for Maintenance, Employee Discipline and allied activities to ensure Service standards are not compromised.
• Ensure efficient operations at all centres by coordinating remedies of issues affecting operations.
• Responsible of appointment, training and engagement of Customer Service team
• Create incentive schemes for team ensuring operational capabilities at optimum level.
• Ensure Customer Service attitude is exemplified as a SUPERVISOR
• Assist and motivate team to ensure team members contribute to Customer Delight
• Adopt standards for business activities/processes and ensure team adheres to it.
• Ensure Daily Operational Reports are prepared and submitted in time
• Share improvisations with management which can be replicated at all locations/ processes

Experiences & Qualifications required:

• Customer Focused
• Result oriented
• Zeal for Initiative with Speed
• Leadership quality and team Handling capacity
• Energetic & Assertive
• Customer query resolving skills
• Excel Knowledge is a MUST

Desired Attributes:

• Relevant Industry Experience, Been on the front end handling customers and team, Should have Planning and organizing skills, Proven achiever, Should have sharp business acumen

Qualifications and Experience

• Graduate / Post Graduate for any reputable University
• A minimum of 3 to 7 years in a leadership profile