Customer Experience Officer at ARM Life

ARM Life is the insurance subsidiary of Asset & Resource Management Company Ltd (ARM). Its parent company, ARM is one of the largest non-bank financial services firms in Nigeria with a focus on asset management. Established in 1994, ARM started operations as a traditional asset management company specialising in the management of quoted equities and fixed income securities.

We are recruiting to fill the position below:

Job Position: Customer Experience Officer (Graduate Trainee)
Job Locations: Aba-Abia /Abeokuta-Ogun/Calabar-Cross River/Edo/Ondo/Bayelsa
Job Type: Full-Time

Job Summary

• Attend customer enquiries/complaints - Maintain good customer relations This role is location specific and is open to ONLY people who reside in the stated locations (Aba/Abeokuta/Calabar/Edo/Ondo/Bayelsa)

Principal Duties and Responsibilities

• Attention to all issues identified by a client using product knowledge
• Provide support to the Business Development Team within your location
• Ensure timely and factual communication with clients
• Prompt resolution of all complaints received and escalate where necessary

Education Qualification

• Minimum - B.Sc, HND
• At least 1 - 5 years experience

Other Requirements:

• Proficiency in Microsoft Office tools
• Good multitasking capabilities
• Attention to detail
• Data Analystics
• Good Interpersonal skills
• Excellent written and verbal communication skills