Customer Experience Officer at ARM Life


ARM Life is the insurance subsidiary of Asset & Resource Management Company Ltd (ARM). Its parent company, ARM is one of the largest non-bank financial services firms in Nigeria with a focus on asset management. Established in 1994, ARM started operations as a traditional asset management company specialising in the management of quoted equities and fixed income securities.

We are recruiting to fill the position below:

Job Position: Customer Experience Officer (Graduate Trainee)
Job Locations:
Aba-Abia /Abeokuta-Ogun/Calabar-Cross River/Edo/Ondo/Bayelsa
Job Type: Full-Time

Job Summary

  • Attend customer enquiries/complaints - Maintain good customer relations This role is location specific and is open to ONLY people who reside in the stated locations (Aba/Abeokuta/Calabar/Edo/Ondo/Bayelsa)

Principal Duties and Responsibilities

  • Attention to all issues identified by a client using product knowledge
  • Provide support to the Business Development Team within your location
  • Ensure timely and factual communication with clients
  • Prompt resolution of all complaints received and escalate where necessary

Education Qualification

  • Minimum - B.Sc, HND
  • At least 1 - 5 years experience

Other Requirements:

  • Proficiency in Microsoft Office tools
  • Good multitasking capabilities
  • Attention to detail
  • Data Analystics
  • Good Interpersonal skills
  • Excellent written and verbal communication skills