Customer Liaison Officer Job at Bookminders Nigeria

Bookminders Nigeria is currently recruiting suitably qualified candidates to fill the position below:

Job Position: Customer Liaison Officer

Job Location: Abia

Job Brief

• We are seeking an organized, efficient, and communicative liaison officer to coordinate between our organization and another entity.
• In this role, you will act as the middle person between our business and the customer to streamline operations, resolve issues, improve communications, and generally ensure that the relationship is as beneficial as possible.

Duties and Responsibilities

• Maintain thorough knowledge of the business, as well as an understanding of how that impacts third parties
• Monitor, coordinate, and communicate the strategic objectives of the business
• Collaborate and communicate successfully with other entities outside of the business
• Work with other staff members to develop a greater understanding of the business and any issues that arise
• Develop and foster relationships with the community, stakeholders, and other entities
• Collect, analyze, and utilize data and feedback to identify opportunities to improve the relationship between the business and the other entity
• Compile reports about particular incidents, events, or updates about an important issue for the business
• Proactively solve conflicts and address issues that could occur between the business and the other entity
• Promptly respond to incidents and other events as necessary
• Act as a positive representation of the business to the community

Requirements and Qualifications

• Experience in a related role
• Customer-oriented attitude
• Excellent verbal and written communication skills
• Ability to establish and nurture beneficial business relationships
• Self-motivated with a willingness to take initiative and solve complex problems
• Capability to negotiate with and influence others
• Analytically and mathematically minded to analyze data and create necessary reports
• Ability to thrive in a fast-paced and sometimes high-pressure environment
• Bachelor’s degree preferred

How to Apply
Interested and qualified candidates should send their Applications and CV to: bookmindersng@gmail.com using the "Job Title" as the subject of the email.