Customer Management Executive

Iconway is an African consumer internet company with interests in mobile, media, commerce and advertising platforms.

We are recruiting to fill the position of:

Job Title: Customer Management Executive
Location: Lagos
Job Description

• The main duty of a Customer Management Executive is to ensure a high quality, efficient integrated customer service experience for all our customers via our online and offline commerce platforms.

Key Responsibilities

• To meet and exceed customer management targets and KPIs as set out by the organisation
• To handle for face-to-face, email and telephone enquiries from new and existing customers
• To provide an exceptional level of customer service to all existing customers to ensure that all their order requests are taken care of
• To handle all 1st and 2nd level complaints/feedback

Key Requirements

• Excellent written and oral communication skills in English
• Good knowledge of sales techniques
• Competent IT skills
• Some experience of working in a customer service/sales environment, preferably in the services industry will be an advantage