Customer Relations Officer Job at Swift Drycleaning Service

Swift Dry Cleaners Limited is a leading provider of top-notch laundry and dry cleaning services committed to delivering excellence to our valued customers. We take pride in our commitment to quality, reliability, and customer satisfaction.

We are recruiting to fill the position below:

Job Position: Customer Relations Officer

Job Locations: Lekki, Olowora and Ogba - Lagos
Employment Type: Full-time

Key Responsibilities

• Attend to customer inquiries and resolve complaints in a professional and timely manner.
• Manage customer orders, ensuring accurate and prompt pickup and delivery of garments.
• Handle phone calls, emails, and walk-in clients with excellent service etiquette.
• Maintain and update the customer database, ensuring accuracy of customer information and preferences.
• Develop and implement strategies to increase the company's customer base, including customer referral programs and targeted marketing initiatives.
• Promote the company’s services and products to both existing and potential customers to increase brand awareness.
• Coordinate with the operations/factory to ensure seamless service delivery.
• Collect, document, and analyze customer feedback to improve service offerings.
• Participate in community engagement and local marketing efforts to attract new customers within the Lekki area.

Qualifications and Skills

• Minimum of OND/HND/Bachelor’s degree in Business Administration, Marketing, or a related field.
• Proven experience in customer service, preferably in a laundry or retail environment.
• Strong marketing and communication skills, with the ability to promote services effectively.
• Ability to develop creative strategies to drive customer acquisition and retention.
• Excellent interpersonal and problem-solving skills.
• Proficiency in Microsoft Office Suite.
• Must reside around Lekki or its environs.

Method of Application
Interested and qualified candidates should send their CV to: hr@pallyagro.ngusing "Application for Customer Relations Officer - Lekki or Olowora or Ogba" as the subject of the mail.