Customer Relations Officer Job at Valinno Systems

Valinno Systems is a leading enterprise-solutions provider for large scale and SMEs businesses in Nigeria and international. Our core disciplines encompass operational development, standardization and streamlining, promoting accountability through proper documentation, boosting staff efficiency and manpower through the aid of Biz Edge Enterprise Solution.

We are recruiting to fill the position below:

Job Position: Customer Relations Officer

Job Location: Lagos
Employment Type: Full-time

Job Summary

• We are looking to employ someone who enjoys interacting with customers and is computer literate for the post of our customer relations officer.

Roles

• Add customer to after-sales support after the free support period
• Call customers after the completion of their software implementation to find out if they are having any challenges
• Call customers after the completion of their software implementation to gauge their satisfaction level
• Develop collection methods that bring in revenue and ensure full payment of subscriptions.
• Negotiate payment plans and schedules.
• Process payments.
• Monitor customer subscriptions to identify overdue payments.
• Call customers to remind them of upcoming renewal, before their subscription is due.
• Follow up with customers after their payment is due
• Advise customers on their various payment options
• Conduct collections process on each customer that includes; phone calls, emails and text messages. 
• Keeping accurate records and reports on collection activities.
• Work with the support team to resolve customer complaints. 
• Work with management to improve processes

Requirements

• HND / B.Sc from a reputable institution
• Good writing and verbal communication skills
• Must be computer literate
• Must be proficient with Microsoft Word and Excel
• Ability to work under pressure
• Ability to work unsupervised.

Method of Application
Interested and qualified candidates should forward their CV to: career@valinno.com using the Job position as the subject of the email.