Customer Relations Specialist Job at Whoosh Logistics

Whoosh NG is an thriving logistics business with one of the best operations processes, structure and outlook in the SME category in Lagos State. Having been in business for three years, Whoosh NG has fulfilled more than 20,000 deliveries locally and globally. However, Whoosh NG is evolving from the conventional business space to become a Logistics Technology Company

We are recruiting to fill the position below:

Job Position: Customer Relations Specialist

Job Location: Ikeja, Lagos
Employment Type: Full-time

Responsibilities

• Responsible for the overall customer service excellence, service quality and customer relationship.
• Sustain and consolidate customer relationship, retentions and value.
• Respond to customers requests, queries and concerns.
• Drive customer retention strategies and improve customer loyalty.
• Approach and manage customer crisis in an objective manner.
• Excellent multitasking skills and versatility with CRM softwares.

Job Requirements

• Excellent verbal and written communication skills
• Emotional intelligence as a skill.
• People and problem-solving skills

Qualifications

• Minimum of a B.Sc / HND in any discipline.
• Previous customer service or call center experience required.
• Logistics experience preferred but not required
• Must be living around Ikeja / Ogba / Magodo and environs
• Must be willing to resume immediately.

Method of Application
Interested and qualified candidates should send their CV to: eoalaba@whoosh.com.ng using "Customer Service Specialist" as the subject of the mail.