Customer Relationship Officer Job at Yardoak

Yardoak is an indigenous woodwork, automation and system integration company that has built a reputation for exceeding customer expectations by leveraging modern architectural techniques to create unique, distinct and custom-made furniture designs for residential and commercial spaces.

We are recruiting to fill the position below:

Job Position: Customer Relationship Officer

Job Location: Ajah, Lagos
Employment Type: NYSC

Job Description

• Improve customer service experience, create engaged customers and facilitate organic growth
• Take ownership of customers issues and follow problems through to resolution
• Set a clear mission and deploy strategies focused towards that mission
• Develop service procedures, policies and standards
• Control resources and utilise assets to achieve qualitative and quantitative targets
• Adhere to and manage the approved budget
• Keep accurate records and document customer service actions and discussions
• Analyse statistics and compile accurate reports
• Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment
• Keep ahead of industry’s developments and apply best practices to areas of improvement
• Maintain an orderly workflow according to priorities
• The candiate must be very fluent both in spoken and written.

Salary
N50,000 / month.

Method of Application
Interested and qualified candidates should send their CV to: career@yardoakng.com using the Job Position as the subject of the mail.