Customer Retention Officer

IROKO is Africa's leading entertainment technology company. Launched in 2010, by Jason Njoku and Bastian Gotter, it is one of the most talked about African internet start-ups, thanks to its flagship Nollywood movie platform iROKOtv. Head quartered in Lagos, Nigeria, the company has pioneered Video-On-Demand for Nollywood content (Nigerian movies) and has aggregated the world's largest online catalogue of African content, totaling 10,000+ hours.

We are recruiting to fill the position below:

Job Position: Customer Retention Officer
Job Location: Lagos

Duties & Responsibilities


  • Placing engagement and retention calls to our local customer base to provide support.
  • Troubleshooting and resolving customers’ problems with our product by determining the cause of the problem, then selecting and explaining the best solution
  • Achieving and maintaining proficiency with our escalation matrixes
  • Consistently staying up-to-date with new irokotv products/services

Requirements

  • Excels at multi-tasking
  • Proven problem-solver
  • Adaptive to change
  • Independent and resourceful
  • Solid team player who thrives on working in a fast paced environment

Interview Date
8th May, 2018, by 9:00am

Method of Application
Interested and qualified candidates should come for an open interview at:
Valley View Plaza,
99 Opebi Link Road,
Ikeja,
Lagos State.