Customer Retention Officer Job at Getpayed

Getpayed is a banking and payment solutions company that provides a reliable, efficient and secure digital payment experience in Nigeria and beyond.

We are recruiting to fill the position below:

Job Position: Customer Retention Officer
Job Location: Lagos Island, Lagos
Employment Type: Full-time (hybrid)

Responsibilities

• Develop and implement strategies to retain customers.
• Address customer concerns and provide timely solutions.
• Analyze customer feedback to improve service delivery.
• Collaborate with sales and support teams to enhance customer experience.
• Maintain records of customer interactions and follow up on engagements.

Requirements

• Bachelor's Degree in Business, Marketing, or a related field.
• Experience in customer service, sales, or relationship management.
• Strong communication and problem-solving skills.
• Ability to analyze customer data and provide insights.
• Proficiency in CRM software is a plus.
• Candidate must reside on the island and it's environs.

Salary
N80,000 - N100,000 monthly plus other benefits.

Method of Application
Interested and qualified candidates should send their Resume to: C.Onyia@getpayed.co using "Customer Retention Officer Application" as the subject of the mail.