Customer Satisfaction Representative Job at DSL Pharma

DSL Pharma is a manufacturing company that is currently focused on providing cutting edge veterinary and pharmaceutical solutions, customized to meet the daily needs of her end users.

We manufacture different drugs for improve livestock’s health. Our product is specially tailored to suit the environmental sustainability of livestock’s within Nigeria. Our animal health products undergo rigorous quality control to be certified fit for use on farm animals. Proudly Nigerian: All round availability; Very few produces in Nigeria; majority imports; Guaranteed Quality that matches imported brands: Active Pharmaceutical; Ingredient is source from the best in Europe and Asia and Competitive Pricing.

We are recruiting to fill the position below:

Job Positio: Customer Satisfaction Representative

Job Locations: Lagos & Ogun
Employment Type: Full-time

Job Purpose

• To drive revenue growth by ensuring customer satisfaction through effective sales, relationship management, and after-sales support across the South West region.
• The role combines direct selling with proactive customer engagement to retain and grow the customer base.

Key Responsibilities

• Actively promote and sell the company’s products and solutions to existing and prospective customers in the region.
• Build and manage strong relationships with customers, distributors, and key accounts.
• Monitor customer buying patterns and provide insights to improve sales strategy and service delivery.
• Work with the logistics and supply chain team to ensure timely delivery and resolve delivery challenges.
• Conduct market intelligence activities to understand customer needs, competitor offerings, and market trends.
• Conduct field visits, customer check-ins, and service follow-ups to ensure satisfaction and repeat business.
• Respond promptly to customer inquiries, complaints, and service issues, ensuring resolution within defined timelines.
• Educate customers on product usage, features, and value propositions.
• Track sales targets and performance metrics; submit weekly and monthly reports.
• Represent the company at trade shows, customer forums, and regional product activations.
• Promote brand loyalty through customer engagement programs and feedback collection.

KPIs:

• Monthly sales targets achieved
• Customer retention rate
• Customer satisfaction feedback scores
• Resolution time for complaints
• Market coverage and new accounts opened

Requirements

• B.Sc./HND in Marketing, Business Administration, Agricultural Science, or related discipline.
• Minimum 2–3 years of experience in sales, account management, or customer-facing roles.
• Experience in the agro-allied, FMCG, or pharmaceutical sector is a plus.
• Strong interpersonal, negotiation, and persuasive communication skills.
• Ability to travel extensively within the South West.
• Proficient in MS Office; CRM or sales reporting tools is an added advantage.

Core Competencies:

• Customer-centric mindset
• Strong sales and negotiation ability
• Self-motivated with fieldwork discipline
• Problem-solving and conflict resolution
• Team collaboration and communication

Method of Application
Interested and qualified candidates should send their applications to: job@dslpharma.com using the Job Position as the subject of the email.