Customer Service Agent

Kara.com.ng is the trading name of Royal coast Technologies Limited. We strive to deliver the benefits of technology to individual and his communities. We aim to achieve this by partnering with local and international resources to deliver the optimal solution for our customers.

We are recruiting to fill the position below:

Job Title: Customer Service Agent

Location: Lagos

Job Description

• Working as first point of contact with customers when confirming orders placed.
• Confirming all orders placed by customers and ensuring that all orders placed are received intact within the company delivery deadline.
• Follow-up on customers’ with delivered item to encourage them place future orders, thus raising company’s achieved sales.
• Customer Support; (Problem solving via phone calls, live chat administration, letter writing, tele-sales).
• Upsell and cross sell of products when customer places order
• CRM administration, Out of Stock product management and customer follow up management
• Relationship management; merchant/ vendor support.
• Working with the social media team to create and achieve a strong, active platform for customer help online.
• Data administration and documentation.