Customer Service Agent (Loan Collections) Job at Redswitch

Redswitch is a dynamic and innovative consultancy firm that specializes in providing strategic advice and tailored solutions across a wide array of industries. With a focus on enhancing business performance and solving complex challenges, we collaborate closely with our clients to deliver measurable results that drive growth and sustainability. Whether it’s optimizing operations, improving financial performance, or navigating industry-specific challenges, we help organizations reach their full potential.

We are recruiting to fill the position below:

Job Position: Customer Service Agent (Loan Collections)

Job Locations: Kubwa and Maitama - Abuja (FCT) 
Employment Type: Full-time
Work Schedule: Monday – Friday

Job Description

• We are seeking proactive and professional Customer Service Agents to join our team.
• The ideal candidates will handle outbound and inbound calls to customers whose loans are due for repayment, ensuring excellent customer experience while maintaining strong follow-up and communication skills.

Key Responsibilities

• Contact customers with due or overdue loan payments via phone calls.
• Provide courteous and professional assistance to customers regarding loan repayment options.
• Update customer records and payment statuses accurately in the system.
• Follow up diligently to ensure timely repayment.
• Escalate complex cases to the supervisor or relevant department.
• Maintain a positive and empathetic attitude toward customers at all times.

Requirements

• Minimum of OND / NCE / HND / B.Sc in any discipline.
• Good communication and negotiation skills.
• Ability to stay calm under pressure and manage difficult conversations.
• Basic computer literacy.
• Previous experience in loan recovery, telemarketing, or customer service is an added advantage.

Compensation
Salary: N70,000 – N100,000 + Performance Based Commission monthly

Method of Application 
Interested and qualified Corps Members should send their CV to: patrickpatrick1001@gmail.com using “Customer Service Agent – [Preferred Location]” as subject of the mail (e.g., Customer Service Agent – Maitama).