Customer Service Executive

Bemil Nigeria Limited is a wholly indigenous company which has been at the forefront of providing Security Management, Cash-In-Transit / Valuable Protection and Security Consultancy & Training since its inception in 1978.

BNL has been servicing the critical service needs of sectors where security and safety concerns are paramount. We provide client-specific solutions and strive to grow our business with clients; creating value through long term partnerships, synergies and continuous improvement in service delivery.

We are recruiting to fill the position below:

Job Position: Customer Service Executive

Job Location: Lagos

Job Description

• Deals directly with customers either by telephone, electronically or face to face.
• Assesses guards’ uniforms/appearance during visits and issues reports.
• Carries out regular Customer Satisfaction Survey.
• Ensures strict compliance with the Company's Policies & Procedures.
• Ensures prompt response to all customer inquiries.
• Handles and resolves customers’ complaints in a timely manner.
• Keeps records of customers’ interactions and transactions.
• Records details of inquiries, comments, complaints and records details of actions taken.
• Maintains a comprehensive customer data base.
• Ensures that all required customer meetings are scheduled, attended and documented.
• Analyses and documents loss of clients.
• Other duties as required in line with your skills, experience and role.