Customer Service Executive Job at Ekesons Transport

Ekesons Transport - We operate bus transportation services according to accepted international standards of road transportation. Our services are specially designed for distinguished travelers who would otherwise use air service.

We are recruiting to fill the positions below:

Job Position: Customer Service Executive

Job Location: Lagos
Employment Type: Full-time

Job Responsibilities

• Handling Outbound and Inbound calls from customers.
• Providing information and resolving customers on complaints regarding specific products as well as services.
• Interpret and accurately communicate our terms and conditions of service where and when applicable.
• Assist guest in managing existing reservations/ bookings with reference to rescheduling and re-routing.
• Ensure deliverables are met within ascribed SLA timeframe.
• Selling additional services by recognizing opportunities to up-sell Transferring customer calls with complex queries to appropriate staff.
• Recognizing, documenting, and informing the supervisor regarding the trends in internal and external customer calls.
• Provide information and advice to customers relating to bus fare, booking procedure, and other inquiries - in a patient and calm manner through all service channels.
• Perform all other duties as assigned.

Job Requirements

• Minimum of Bachelor's Degree or HND in any relevant discipline
• Minimum of two (4) years of cognate experience in Customer Service/ Care.

Method of Application
Interested and qualified candidates should send their CV to: careers@ekesonstransport.com using "Customer Service Executive" as the subject of the mail.