Customer Service Executive Job at Kimberly Ryan Limited

Kimberly Ryan Limited is a Human Resources Development Company whose aim is to lead in attracting, developing and retaining superior human capital to create a dramatic business advantage for our clients.

We are recruiting to fill the position below:

Job Position: Customer Service Executive

Job Location: Lagos
Employment Type: Full time

Responsibilities

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Processing orders, forms, applications, and requests.
• Managing a team of junior customer service representatives.

Qualifications

• Candidates should possess HND / Bachelor's Degree
• 1 - 3 years of customer service experience in a financial institution.

Method of Application
Interested and qualified candidates should send their CV to: resumes@kimberly-ryan.net using the Job Position as the subject of the mail.