Customer Service Executive Job at Sterling Homes Limited

At Sterling Homes Ltd, we are focused on the need to increase access to homeownership for the average citizen and create a better living experience for people in a secure community. We are building communities for families, retirees, return-seeking investors (both local & international) and professionals, from our inception in 2014 till now, we have housed over 5000 people across Nigeria and we plan to do much more.

We are recruiting to fill the position below:

Job Position: Customer Service Executive
Job Location: Lekki-Ajah, Lagos
Employment Type: Full-time

Main Duties & Responsibilities

• Maintaining a positive, empathetic and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Processing forms, applications and requests.
• Cross-selling the company-related projects and services
• Keeping updated records of customer information, interactions, transactions, comments and complaints.
• Ensuring referrals and repeat sales are made by clients.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Ensure customer satisfaction and provide professional customer support.

Qualifications & Skills

• BSc. / HND Qualification
• Professional qualification
• Technical knowledge
• Communication
• Empathy
• Use of MS Office Suite
• Teamwork and collaboration
• Proper etiquette
• Problem-solving
• Compliance
• Proactivity
• Professionalism

Salary
N50,000 - N100,000 monthly.

Method of Application
Interested and qualified candidates should send their CV to: hr@sterlinghomesltd.com using the Job Position as the subject of the mail.