Customer Service / Front Desk Officer

Nicole Sinclair Consulting – Our client, a leading telecommunications industry, is currently recruiting suitably qualified candidates for immediate employment into the positions below:

Job Position: Customer Service/Front Desk Officer

Location: Lagos
Summary

• We require a customer service/front office officer to interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services

Responsibilities

• Identify and assess customers’ needs to achieve satisfaction
• Provide pricing   information
• Perform customer verifications
• Set up new customer accounts
• Process orders, forms, applications and requests
• Organize workflow to meet customer timeframes
• Direct requests and unresolved issues to the designated resource
• Manage customers’ accounts
• Keep records of customer interactions and transactions
• Record details of inquiries, comments, and complaints
• Record details of actions taken
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Prepare and distribute customer activity reports
• Maintain customer databases
• Manage administration
• Communicate and coordinate with internal departments
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts, and file documents
• Follow communication procedures, guidelines, and policies
• Take the extra mile to engage customers
• Deal directly with customers either by telephone, electronically or face to face
• Respond promptly to customer inquiries
• Handle and resolve customer complaints
• Obtain and evaluate all relevant information to handle product and service inquiries

Competency/Skill/Requirements

• At least a B.Sc in Marketing or other related field.
• Good verbal and written communication skills
• Confident presentation skills
• Strong interpersonal skills
• Ability to work under pressure and to strong targets
• The ability to manage own workload
• Ability to use initiative to work alone.
• 3-5+ years c, preferably from  customer service field.
• Experience from the IT   industry will be an added advnateg
• Knowledge of IT and telecoms industry an added advantage
• Good personal presentation and professionalism
• Good organization and prioritization skills
• Strong administrative skills