Customer Service Manager Job at Ekesons Transport

Ekesons Transport - We operate bus transportation services according to accepted international standards of road transportation. Our services are specially designed for distinguished travellers who would otherwise use air service. 

We are recruiting to fill the position below:

Job Position: Customer Service Manager
Job Location: Lagos

Job Description

• Providing help to customers using your organisation's products or services
• Communicating courteously with customers by telephone, email, letter and face-to-face
• Investigating and solving customers' problems, which may be complex or long-standing, that have been passed on by customer service assistants
• Handling customer complaints or any major incidents, such as a security issue or a customer being taken ill
• Issuing refunds or compensation to customers
• Keeping accurate records of discussions or correspondence with customers
• Analysing statistics or other data to determine the level of customer service your organisation is providing
• Producing written information for customers, often involving use of computer packages and software
• Writing reports analysing the customer service that your organisation provides
• Developing feedback or complaints procedures for customers to use
• Improving customer service procedures, policies and standards for your organisation or department
• Meeting with other managers to discuss possible improvements to customer service
• Involvement in staff recruitment and appraisals
• Leading or supervising a team of customer service staff
• Learning about your organisation's products or services and keeping up to date with changes
• Keeping ahead of developments in customer service by reading relevant journals, going to meetings and attending courses.

Requirements

• Proficiency in use of Microsoft Outlook,Word,Excel,PowerPoint
• Proven experience in customer service management
• Proven experience in developing others
• Customer service,training or business administration qualification,
• Minimum of 5 years experience in similar role.
• Professional certification will be an added advantage.
• Must reside in Lagos

How to Apply
Interested and qualified candidates should forward their CV with a Cover Letter to: careers@ekesonstransport.com