Customer Service Officer

Rhoda Michaels Institute – We teach prospective fashion designers to channel intuition, imagination and craft towards creativity and profitability. We are a unique institution with vast experience in the inner workings of the fashion industry with respect to the Nigerian fashion industry. Our students are taught objectivity and value as a focal point.

We are recruiting to fill the vacant position below:

Job Title: Customer Service Officer
Job Location: Lagos
Job Responsibilities

• Deliver prompt and professional solutions for customer inquires via phone, email, on-line chat and one-one communication etc.
• Direct or route customer calls to appropriate personnel for assistance.
• Handle dissatisfied customers in a polite and professional fashion.
• Track and follow-up all customer requests in a timely manner.
• Must effectively manage different communication channels:resolve customer complaints via all available phone, email.
• Work with customer service manager to ensure proper customer service is being delivered.
• Handle complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.

Knowledge and Skills

• Minimum SSCE/NCE/OND required in any field.
• Effective communication and interpersonal skills (both written and verbal)
• Ability to multi-task and manage several projects simultaneously
• Exceptional customer service and follow up skills.
• Computer skills including the ability to spreadsheet and word-processing programs at a basic proficient level
• Self-motivated and able to work independently and in team environments
• Proficient skills with Microsoft Office software including Word, Excel, PowerPoint and Outlook

Deadline  12th July, 2017.