Customer Service Officer

Zerofinance is an online retailer of consumer goods such as Electronics and other household appliances, Mobile phones, Tablets and much more! We believe we provide consumers an enjoyable online retail experience through our user-friendly website. We offer a wide selection of authentic products from various reputable brands at competitive prices which are delivered in a speedy and reliable manner.

We are recruiting to fill the position below:

Job Position: Customer Service Officer

Job Location: Lagos

Basic Responsibilities

• Identify and assess customers' needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Accurately captures customer information
• Creates and maintains service reports
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets
• Provides customer additional information or explains services
• Discusses products offered and ensures customer satisfaction

Relevant Skills, Qualification,  & Experience

• 0 - 1 year cognate experience in Customer Service.
• B.Sc/HND in Social Sciences or any other relevant course of study
• Excellent communication, reporting skills
• Applicants must not be more than 20 - 25years
• Excellent Interpersonal Skills
• Must be computer literate