Customer Service Officer (Female) Job at PTK Consulting Limited

PTK Consulting Limited - Our client is into food processing with head office in Lagos is recruiting to fill the position below:

Job Position: Customer Service Officer (Female)

Job Location: Lagos Mainland - Lagos
Employment Type: Full-time

Job Description

• Our client is into food processing with head office in Lagos has requested us to recruit an experienced Female Customer Service officer living around Iyana-Ipaja or its environ. Candidates should not be above 32 years old.

Job Functions

• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
• Recommend potential products or services to management by collecting customer information and analyzing customer needs
• Prepare product or service reports by collecting and analyzing customer information
• Contribute to team effort by accomplishing related results as needed
• Manage large amounts of incoming calls
• Identify and assess customers' needs to achieve satisfaction
• Build sustainable relationships of trust through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/team sales targets and call handling quotas
• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Go the extra mile to engage customers
• Resolve customer complaints via phone, email, mail or social media
• Use telephones to reach out to customers and verify account information
• Greet customers warmly and ascertain problem or reason for calling
• Close out or open call records
• Compile reports on overall customer satisfaction
• Handle changes in policies or renewals
• Cancel or upgrade accounts
• Assist with placement of orders, refunds, or exchanges
• Advise on company information
• Answer questions about warranties or terms of sale
• Act as the company gatekeeper
• Attempt to persuade customers to reconsider cancellation
• Inform customer of deals and promotions
• Sell products and services
• Utilize computer technology to handle high call volumes
• Work with customer's service manager to ensure proper customer service is being delivered
• Resolve customer complaints via phone, email, mail or social media

Requirements

• OND qualification with 2-3 years work experience.

Method of Application
Interested and qualified candidates should send their updated Resume to: ptkconsultinglimited@yahoo.com using " Customer Service Officer -Female" as subject of email