Customer Service Officer Job at Beebeejump

Beebeejump is a Renewable Energy company specialized in providing efficient and affordable electricity at different scale. We meet the electricity needs of household and all strata of businesses through our Pay as you go structure, improving quality of life and providing access to 24/7 electricity.

We are recruiting to fill the position below:

Job Position: Customer Service Officer

Job Location: Lagos

Responsibilities

• Communicate with customers via phone, email, and chat
• Provide knowledgeable answers to questions about the product, pricing, and availability
• Work with internal departments to meet customer's needs
• Record details of actions taken
• Follow up on customer interactions
• Data entry in various platforms
• Keep records of customer interactions and transactions
• Record details of inquiries, comments, and complaints
• Provide feedback on the efficiency of the customer service process

Qualifications

• Minimum OND, HND, BSc in any related course
• At least 1 year of relevant work experience
• Excellent phone etiquette and excellent verbal, written, and interpersonal skills
• Ability to multi-task, organize, and prioritize work
• Must be very fluent in speaking the Hausa language
• Knowledge of customer service principles and practices
• Knowledge of relevant computer applications
• Knowledge of social media platforms
• Knowledge of administrative procedures
• Numeric, oral, and written language applications
• Must live within Ogba, Ojodu, Berger, Agege, and Ikeja environs

Salary
N50,000 - N70,000 / month.

Method of Application
Interested and qualified candidates should send their detailed CV / Resume to: hr@beebeejump.com using "Customer Service Officer (Hausa)" as the subject of the email.