Customer Service Officer Job at Fastest Cakes Limited

Fastest Cakes is a registered cake brand that has delivered over 60,000 cakes in just under 3 years with multiple locations in Nigeria. Our vision is to deliver excellent and affordable cakes very fast.

We are recruiting to fill the position below:

Job Position: Customer Service Officer

Job Location: Lekki, Lagos
Employment Type: Full-time

Description 

• We are looking for Customer service officers who will act as the face of the company, directly work with customers to take orders, answer their questions, and provide additional support where needed.

Responsibilities

• Responding promptly to customer inquiries.
• Taking orders on WhatsApp
• Ensuring all customer orders are processed efficiently.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Excellent knowledge of our products to be able to solve customer issues.
• Maintaining a positive, courteous, empathetic, and professional attitude toward customers at all times.

Requirements

• Candidates should possess a Bachelor's Degree qualification with at least 2 years of work experience.
• Must be at least 2 years of post-NYSC
• Proven customer support experience
• Candidate must reside around Ikeja
• Must have completed National Youth Service Corporation (NYSC)
• Must speak and write crisp and clear English
• Must be able to work on some weekends and holidays.
• Work from the office 23 days a month
• Should be willing to work with the company long term.

Method of Application
Interested and qualified candidates should send their CV to: admin@fastestcakes.com using the Job Position as the subject of the mail.