Customer Service Officer Job at GTI Microfinance Bank
GTI Microfinance Limited was incorporated in August 2007 as a limited liability company and started its operations in 2008 at No. 127 Obafemi Awolowo Road, Ikeja. In October 2013, it was licensed as a State Wide Microfinance Bank and moved its Head Office to No. 4 Tinubu Street, Central Business District, Marina Lagos. Other branches are located at Mushin, Abattoir in Agege, Surulere and Arena.
We are recruiting to fill the position below:
Job Position: Customer Service Officer
Job Location: Marina, Lagos
Employment Type: Full-time
Responsibilities
- Prompt handling of customers’ enquiries on accounts and other requests.
- Timely and controlled processing of cash, funds transfer and account opening requests and in line with policies and agreed Turn-Around-Time (TAT).
- Prompt handling of customers’ account maintenance requests and in line with policy.
- Prompt processing of clearing cheques through the Correspondent Banks.
- Ensure customers’ transactions are processed in line with accounts’ mandates (including signature verification).
- Confirmation of withdrawal instructions or instruments and ensuring customers’ accounts are sufficiently funded before posting.
- Proper tracking, recording and timely processing of cash collections by Loan Officers across the bank.
- Timely application of inflows from correspondent banks' accounts to customers' accounts.
- Drive customers adoption towards direct payment into their accounts with GTI Microfinance Bank.
- Ensure first level transaction call-over on daily transactions to promptly address identified gaps.
- Prompt and effective reconciliation at end-of-day and sign-off on transaction registers.
- Reconciliation of physical cash balances to system positions.
- Ensure cash holding in till/premises is within the approved insured limit.
- Participation in testing of banking application and other automated platforms as they concern Operations.
- Perform other function as may be assigned by the Head of Operations.
- Prompt handling of customers’ enquiries on accounts and other requests.
Requirements
- Candidates should possess a Bachelor's Degree with 1 - 3 years of relevant work experience.
Method of Application
Interested and qualified candidates should send their CV to: employmentinn@gmail.com using the Job position as the subject of the mail.
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