Customer Service Officer Job at Jibs-Ray Nigeria Limited
Jibs-Ray Nigeria Limited - Our client, Pwan Legend Realtors & Investment Limited, is recruiting to fill the position below:
Job Position: Customer Service Officer
Job Location: Ikota, Ajah - Lagos
Employment Type: Full-time
Responsibilities
- Manage incoming phone calls.
- Keep records of customer interactions, process customer accounts, and file documents.
- Identify and assess customers’ needs to achieve satisfaction.
- Provide accurate, valid, and complete information by using the right methods/tools.
- Follow communication procedures, guidelines, and policies.
- Take the extra mile to engage customers.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
Qualifications
- Candidates should possess a Bachelor's Degree with 1 - 4 years of work experience.
- Ability to multi-task, prioritize, and manage time effectively.
- Strong phone contact handling skills and active listening.
- Customer orientation and ability to adapt/respond to different types of characters.
- Smart, young, and beautiful.
- Proven customer support experience or experience as a Client Service Representative.
- Excellent communication and presentation skills.
Preferred Candidate:
- Female for gender balance.
Salary
N80,000 - N120,000 Monthly.
Method of Application
Interested and qualified candidates should send their CV & Cover Letter to: jibs.ray@gmail.com using the Job Position as the subject of the email.
Note: Only people living in proximity will be contacted.
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