Customer Service Officer Job at LEAM Consulting
LEAM Consulting - Our client in the Agro Allied sector is recruiting suitable candidates to fill the position below:
Job Position: Customer Service Officer
Job Location: Moniya, Ibadan - Oyo
Employment Type: Full-time
Job Brief
- Inter relating with customers,carrying out marketing activities as the case might be.
Responsibilities
- Manage large amounts of incoming phone calls
- Generate sales leads
- Identify and assess customers’ needs to achieve satisfaction
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
Requirements
- HND, B.Sc in Marketing, Public Administration, Mass Communication or Business Administration
- Maximum of 3-5 years of Working experience
- Excellent communication skill
- Must be fluent in English and Igbo (Hausa is an added advantage)
- Strong phone contact handling skills and active listening
- Customer orientation and ability to adapt/respond to different types of characters
Other requirements:
- Marital status: Married
- Age range: 28-40 years
- Gender: Male/Female
Method of Application
Interested and qualified candidates should send their CV to: jobs@leamjoblisting.com using the Job Position as the subject of the mail.
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