Customer Service Officer Job at Rolad Properties

Rolad Properties and Allied Services was established out of the desire to deliver quality properties in prime location in a timely manner with excellent service. We are branded in two major colors Teal Green and white Teal Combines the calming properties of blue with the renewal Qualities of green. The white for us at Rolald represents integrity.

We are recruiting to fill the position below:

Job Position: Customer Service Officer

Job Location: Lagos

Job Description

• Deal directly with customers either by telephone, via chat, electronically or face to face
• Respond promptly to customer inquiries
• Handle and resolve customer complaints
• Direct requests and unresolved issues to the designated resource
• Keep records of customer transactions
• Recommend our  services to customers by collecting customers information and analyze customer’s needs
• Generating and retaining business
• Manage large number of incoming calls
• Follow communication procedures and guidelines
• Build sustainable relationship of trust with customers through open and interactive communication
• Identify and assess customers need to achieve satisfaction
• Take extra miles to engage customers
• Update the customer information in the customer service data base during and after each call
• Work with management to stay updated about the product knowledge  and be informed about any change in the company policy
• Generation of Leads
• Develop referral network.

Requirements

• Working experience as Relationship Manager
• Proven sales experience
• Proven customer support experience
• Excellent communication and presentation skills
• Ability to multi-task, prioritize and manage time effectively
• Ability to remain professional and courteous
• Ability to be calm under pressure.

Method of Application
Interested and qualified candidates should forward their CV to: careers@roladproperties.com using the position as subject of email.