Customer Service Representative Job at Above Lifestyle

Above Lifestyle is a premium service restaurant, lounge and club located in Lekki, Ikotun and Abuja.

We are recruiting to fill the position below:

Job Position: Customer Service Representative
Job Location: Lekki, Lagos
Employment Type: Part-time

Job Summary

• We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels.
• To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.

Responsibilities

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Managing a team of junior customer service representatives.
• Ensure customer satisfaction and provide professional customer support.

Method of Application 
Interested and qualified candidates should send their CV to: hr@abovelifestyle.com using the Job Position as the subject of the email.