Customer Service Officer Job at Virgin News Media

Virgin News is a premium newspaper that is written for easy digestion of online users.

We are recruiting to fill the position below:

Job Position: Customer Service Officer
Job Location: Nationwide

Main Job Duties and Responsibilities

• Deal directly with customers either by telephone, electronically or face to face
• Respond promptly to customer inquiries
• Handle and resolve customer complaints
• Obtain and evaluate all relevant information to handle product and service inquiries
• Provide pricing and delivery information
• Perform customer verification's
• Set up new customer accounts
• Process orders, forms, applications and requests
• Organize workflow to meet customer timeframes
• Direct requests and unresolved issues to the designated resource
• Manage customers' accounts
• Keep records of customer interactions and transactions
• Record details of inquiries, comments and complaints
• Record details of actions taken
• Prepare and distribute customer activity reports
• Maintain customer databases
• Manage administration
• Communicate and coordinate with internal departments
• Follow up on customer interactions
• Provide feedback on the efficiency of the customer service process

Requirements

• Must possess a University degree qualification.
• Age- 20-26years

Note: clearly indicate the "Job Title" as subject of your mail.