Customer Service Officer Job at Wallets Africa

Wallets Africa - We allow people send money, receive money, and make payments using phone numbers around Africa. Wallets gives our customers a unique and improved transaction experience, and makes financial services more accessible to the underbanked.

We are recruiting to fill the position below:

Job Position: Customer Service Officer

Job Location: Lekki, Lagos

Job Functions / Responsibilities

• Determine the cause of a customer's issue; select and explain the best solution to solve the problem. expedite, correct, adjust and follow up to ensure resolution.
• Manage large amounts of incoming calls.
• Build sustainable relationships of trust through open and interactive communication
• Keep records of customer interactions, process customer accounts, and file documents
• Follow communication procedures, guidelines, and policies
• Go the extra mile to engage customers
• Resolve customer complaints via phone, email, mail, or social media.

Requirements / Qualifications

• University Degree at least.
• Proven customer support experience
• Strong phone contact handling skills and active listening
• Familiar with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Ability to multitask, prioritize and manage time effectively.

Salary
N120, 000 / month.

Method of Application
Interested and qualified candidates should forward their CV to: mercy@wallet.ng using the job position as the subject of the email.