Customer Service Representative Job at Fort Knox Outsourcing

Fort Knox Outsourcing was set up to cater to the growing need of businesses in Nigeria to reap the economic, strategic and operational benefits offered by outsourcing. We act as a “Third Party Service Provider” that Source, Select, and Second employment ready workforce in line with client specifications to meet their talent needs as quickly as possible!

We are recruiting to fill the position below:

Job Position: Customer Service Representative

Job Location: Lagos
Employment Type: Full-time

Duties

• Manage large amounts of incoming phone calls
• Identify and assess customers’ needs to achieve satisfaction
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team targets and call handling quotas
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers.

Requirements

• Candidates should possess HND / B.Sc Degrees with 2+ years of relevant work experience.
• Proven customer support experience or experience as a Client Service Representative
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Ability to multitask, prioritize, and manage time effectively.

Method of Application
Interested and qualified candidates should send their CV to: recruitment@fortknoxoutsourcing.com using the Job Position and Location as the subject of the email.