Customer Service Representative Job at Geoford Service

Geoford Service is a corporate organisation that deals on recruitment, training and personal development of individuals.

We are recruiting to fill the position of:

Job Position: Customer Service Representative

Job Location: Ikeja, Lagos State

Employment Type: Full-time


Requirements

  • OND /HND minimum acadenic requirement or equivalent
  • Minimum of one year experience as customer service representative
  • Demonstrated ability to provide outstanding customer service
  • Customer-centric
  • Result-driven
  • Focus on quality and attention to detail
  • Good time-management skills
  • Ability to multi-task
  • Strong interpersonal and communication skills
  • Critical-thinker and problem-solver
  • Ability to work with minimal supervision

Duties and Responsibilities:

  • Managing large volume of customer calls
  • Stay friendly and helpful
  • Resolve questions and service issues for customers via phone, email and text
  • Accurately document customer interactions
  • Determine opportunities for new sales
  • Sell products to established customers through up-selling and cross-selling
  • Resolve all inbound and outbound support requests per established guidelines.
  • Identify and act as a company ambassador at all times
  • Be professional

Remuneration
Salary: N80,000 - N100,000 per month

Method of Application
Interested and qualified candidates should send CV and Cover Letter to: geofordservices@gmail.com using Job Title as the subject of the email.





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