Customer Service Representative Job at GUO Logistics Limited

GUO Logistics Limited is a household name in the transportation industry and one of the largest providers of intercity and inter-state transportation and logistics, serving more than 200 destinations across Nigeria and West Africa with a modern environmentally friendly fleet.

We are recruiting to fill the position below:

Job Position: Customer Service Representative

Job Location: Utako, Abuja (FCT)
Employment Type: Contract

Job Description / Responsibilities

• Process customer requests, parcel registration/collections and keep updated customer records.
• Provide accurate, valid and complete information to customers.
• Manage and track inbound and outbound items on a daily basis.
• Resolve customer complaints via phone calls and emails.
• Escalate all exceptions for resolution.
• Oversee tripping, manifesting, storage and inventory of parcels on a day to day basis.

Work schedule for this job role is as stated below:

• 5:00am-1:30pm (morning shift)
• 1:00pm-8:30pm (Afternoon shift)
• Mondays to Sundays with one day off every week.

Salary
N70,000 - N75,000 monthly.