Customer Service Representative Job at Orient Global Manufacturing Limited

Orient Global Manufacturing Limited - Our company is mainly into Agriculture & Farms, Chemical Dealers, Chemicals and offering Caustic Soda, Corn Starch.

We are recruiting to fill the position below:

Job Position: Customer Service Representative (Female)
Job Location: Ikeja, Lagos
Employment Type: Full-time

Job Description


  • Maintaining a positive, empathetic, and professional attitude toward customers at all times.
  • Responding promptly to customer inquiries.
  • Communicating with customers through various channels.
  • Acknowledging and resolving customer complaints.
  • Knowing our products inside and out so that you can answer questions.
  • Keeping records of customer interactions, transactions, comments, and complaints.
  • Communicating and coordinating with colleagues as necessary.
  • Providing feedback on the efficiency of the customer service process.
  • Multi-task, prioritize, and manage time effectively
  • The use of CRM systems and practices
  • Ensure customer satisfaction and provide professional customer support.

Requirements

  • B.Sc in any discipline is required.
  • 2-4 years relevant experience as a customer service representative
  • Must be a Female
  • Applicants should not be more than 25-30years
  • Must be fluent in English
  • Ability to stay calm when customers are stressed or upset.
  • Strong phone contact handling skills and active listening

Method of Application
Interested and qualified candidates should send their CV to: careers@orientglobal.com.ng using Job position as the subject of the email.