Customer Service Representative Job at People Capacity Management

People Capacity Management, headquartered in Lagos, Nigeria, is a consulting firm specializing in Human Resources and Management. Leveraging our extensive industry-specific knowledge, we offer a range of services, expertise, and resources to clients in both the private and public sectors. Our unwavering dedication is to efficiently and affordably cater to our clients' requirements.

We are recruiting to fill the position below:

Job Position: Customer Service Representative

Job Location: Lagos
Employment Type: Full-time

Job Description

• Resolve complaints, provide appropriate solutions, and alternatives and ensure resolution within a giventimeframe.
• Communicate complex issues to appropriate units to determine andrecommend appropriate courses of action.
• Ensure all information management systems are constantly updated and accurate.
• Keeping records of interactions with customers, process accounts and file documents of customers.
• Follow communication procedures, guidelines, and policies.
• Effectively manage calls (incoming and outgoing).
• Identify and assess customer needs to ensure satisfaction.
• Record all enquiries and complaints of customers.
• Create and manage customer database.
• Prepare and submit reports on a daily or weekly basis.

Job Specifications

• Must be a B.Sc. / HND / BA degree holder.
• A minimum of 1 year of work experience in similar role.
• Previous experience in the fintech industry will be a very strong advantage.
• Call/contact center experience will be an advantage.
• Excellent interpersonal and communication skills with the ability to build rapport and establish long-term relationships with clients.
• Proficiency in using computer applications such as Microsoft Suite.
• Strong analytical ability, research skills, attention to detail, good critical thinking, and problem-solving skills
• Willingness and ability to take the initiative and create value.

Method of Application
Interested and qualified candidates should send their CV to: recruitment@peoplecapacitymanagement.com using the Job Position as the subject of the mail.

Note: Candidates who apply for this position MUST have TECHNICAL experience.