Customer Service Representative Job at Pruvia Integrated Limited

Pruvia Integrated Limited - We are general service merchants with a strong desire to ensure customer satisfaction in the midst of efficient and effective service delivery. As an organization we are driven by the dictum of ‘Impossibility is Nothing’.

PIL was conceived in 2007, as regards to its incorporation and duly registered in 2013 with Corporate Affairs Commission of Nigeria (CAC) with Registration Number RC 1097861. It originated in response to providing world class services and solutions to the society at large and offering an alternative that is satisfactory in areas of our specialty. It has carried out service rendering duties in various states of Nigeria and within the ever bustling business environment of Lagos.

We are recruiting to fill the position below:

Job Position: Customer Service Representative

Job Location: Ikeja, Lagos
Employment Type: Full-time
Department: Sales & Client Relations
Reports To: Customer Service Manager / Head of Sales
Industry: Real Estate & Property Management

Job Brief

• The Customer Service Representative serves as the primary point of contact for clients, handling inquiries, providing information on properties and services, and ensuring a positive client experience from first contact through post-sale support.
• The role is crucial in maintaining client satisfaction and supporting the company’s sales and retention goals.

Key Responsibilities

• Respond promptly to customer inquiries via phone, email, social media, or in person.
• Provide detailed information about available properties, pricing, and payment plans.
• Follow up with prospective clients and leads to nurture interest and close deals in collaboration with the sales team.
• Manage client complaints and resolve issues professionally and efficiently.
• Maintain accurate customer records and update the CRM system regularly.
• Coordinate with the sales, marketing, and operations teams to ensure seamless client service.
• Guide clients through the property purchase, rental, or investment process.
• Conduct post-sale follow-ups to ensure client satisfaction and encourage referrals.
• Prepare and share daily or weekly customer service reports with management.

Requirements

• Bachelor’s Degree or HND in Business Administration, Marketing, or a related field.
• 1 - 3 years of experience in customer service, preferably in the real estate or hospitality sector.
• Excellent communication, interpersonal, and problem-solving skills.
• Proficiency in Microsoft Office and CRM tools.
• Strong attention to detail and ability to multitask.
• A customer-first attitude with a professional and approachable demeanor.

Core Competencies:

• Customer Relationship Management
• Communication: Problem Solving
• Sales Support: Time Management
• Team Collaboration: Professionalism.

Salary
N120,000 - N130,000 / month. 

Note: Only qualified candidates will be contacted for an interview.