Customer Service Representative Job at Seven-Up Bottling Company Limited

Seven-Up Bottling Company Limited is one of the largest manufacturing companies in Nigeria, producing and distributing some of the nation’s most- loved beverages in the country like; Pepsi, 7Up, Mirinda, Teem, Mountain Dew, H2oH!, Lipton Ice Tea and Aquafina premium drinking water. SBC has recently entered into Home & Personal Care category with the 2SURE brand and launched its first product, a Hand & Surface Sanitizer. Seven Up boasts of nine bottling plants with state-of-the-art manufacturing facilities strategically located across various regions in the country.

We are recruiting to fill the position below:

Job Position: Customer Service Representative

Job Location: Lagos

Job Summary

• Customer Service Representatives the front line of support for the company's customers. You are responsible for answering customer questions, resolving customer problems, and providing excellent customer service.

Responsibilities

• Answer customer questions about products or services
• Resolve customer problems and complaints in a timely manner
• Collect and record customer feedback
• Provide customer support via various channels
• Escalate complex customer issues to management
• Help to improve the customer experience

Qualifications

• Bachelor's Degree in Business Administration or relevant field.
• A minimum of 2 years of proven experience in a customer service position
• Outstanding written and verbal communication skills.
• Good understanding of management practices and techniques.
• Must be proficient in Hausa langauage
• Proficiency in Microsoft Office and customer service software.
• Excellent leadership and interpersonal skills.

Note: Only qualified candidates will be contacted.