Customer Service Representative Job at Shopsfit Nigeria

Shopsfit Nigeria - An e-commerce marketplace with the intent to bring high quality goods to the doorstep of customers.

We are recruiting to fill the position below:

Job Position: Customer Service Representative

Job Location: Lekki, Lagos

Requirements

• Bachelor’s degree or equivalent
• Minimum of 1-year experience in a similar role.
• Proficiency in the use of Microsoft Office applications
• Ability to stay calm when customers are stressed

Core Responsibilities

• Resolves product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
• Receive customers and address all issues concerning company products and/or services.
• Manage large amounts of incoming calls
• Generate sales leads
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies