Customer Care Representative Job at TeamAce Limited

TeamAce Limited - Our client, a reputable organization in the telecommunications sector, is recruiting to fill the position below:

Job Position: Customer Care Representative
Job Location: Ikeja, Lagos
Employment Type: Full-time

Job Summary

• As the Customer Care Representative, you will be responsible for providing prompt and professional support to customers, resolving inquiries and complaints, and ensuring a positive customer experience across all communication channels.

Responsibilities

• Respond to customer inquiries, complaints, and service requests via phone, email, and other channels
• Provide accurate information on products, services, billing, and technical issues
• Log, track, and resolve customer issues in line with service level standards
• Escalate complex cases appropriately and follow up to ensure resolution.

Requirements

• Minimum of HND / Bachelor’s Degree in any discipline
• At least 2 years of experience in a customer service or call center role, preferably in telecoms
• Strong communication skills with good problem-solving ability
• Computer literacy and familiarity with CRM or customer support systems.

Salary
N200,000 - N250,000 / month.