Customer Service Representatives Job at Levitikal Group

Levitikal Group is a leading conglomerate driving progress and development across Nigeria. With a diverse portfolio spanning real estate, construction, energy, agriculture, and hospitality, they are committed to delivering exceptional value to their stakeholders.

We are recruiting to fill the position below:

Job Position: Customer Service Representatives

Job Location: Lagos
Employment Type: Full-time

Responsibilities

• Respond to customer inquiries via phone, email, and in-person visits.
• Provide accurate information about project status, payment schedules, documentation, and handover timelines.
• Maintain professional and courteous communication at all times.
• Record all customer interactions in the CRM system.
• Assist customers with booking forms, agreements, and contract documentation.
• Coordinate with sales, finance, legal, and project teams to ensure smooth processing of client requests.
• Follow up on pending documentation and approvals.
• Share construction progress updates with customers.
• Schedule site visits and coordinate with project managers.
• Inform clients about project milestones and expected delivery timelines
• Support property inspection (snagging) and handover processes.
• Coordinate with maintenance and technical teams for defect rectification.
• Receive, log, and track customer complaints.
• Escalate complex cases to the Customer Service Manager when necessary.
• Follow up to ensure resolution within agreed timelines.
• Maintain proper documentation of complaint history.

Requirements

• Candidates should possess a Bachelor’s Degree qualification with 3 - 5 years of work experience. 

Salary
N300,000 - N500,000 / month.

Method of Application 
Interested and qualified candidates should send their CV to: hr@levitikalgroup.com using the Job Position as the subject of the mail.

Note: Only shortlisted candidates will be contacted.